Responsible Pet Retailing


Petworld has a company-wide commitment to giving all pets the quality of life they deserve.  This means that every aspect of our business is guided by our belief in responsible pet retailing.


Every new member of the Petworld team undertakes a comprehensive training programme designed by our in-house experts, which enables them to look after the welfare of our animals.

  • When you buy a pet from Petworld, you can be sure it was bred by a reputable specialist in comfortable surroundings. We only source pets from breeders who fulfil the 5 Basic Freedoms laid down in the 2006 Animal Welfare Act.
  • Unless they are accompanied by an adult, we do not sell pets to anyone under 16.
  • We are members of the Pet Care Trust, an organization committed to raising standards of care and advice in the pet industry.
  • We believe that every pet has the right to a happy, healthy life. Sadly this is not always a reality, so to help less fortunate pets, we support local animal welfare charities in all the communities where we have stores.
  • Petworld has helped to re-home over 5,000 pets, and we have raised over €30,000 for local pet care charities.
  • We help our customers become better pet parents by providing expert advice and building Petworld Community so we can support each other when looking after our pets.

Five Freedoms

Petworld believes that every pet has the right to a healthy and happy life and as pet owners ourselves we understand the responsibility that comes with owning a pet.


We promote that everyone who is responsible for looking after any animal should adopt the Five Freedoms of Animal Care and try to provide them as far as possible. 


Freedom from hunger and thirst

By providing enough fresh water and the right type and amount of food to keep them healthy and fit.


Freedom from discomfort

By making sure that animals have the right type of environment including shelter and somewhere comfortable to rest.


Freedom from pain, injury and disease

By preventing animals from getting ill or injured and by making sure animals are diagnosed and treated rapidly if they do.


Freedom to behave normally

By making sure animals have enough space, proper facilities and the company of other animals of their own kind when appropriate.


Freedom from fear and distress

By ensuring conditions and treatment which avoid mental suffering.