These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with https://www.petworlddirect.ie/ website (the "Service") operated by Horkans Petworld Ltd ("us", "we", or "our").
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
The following are the terms and conditions for use of the Petworld website or any Internet site to which the Website is linked (the "petworlddirect.ie"). This Website is for use by people who are 18 years and over only.
The material on this site is not intended to be, and should not be relied on as, a substitute for professional advice. The material on this site changes from time to time without notice. By accessing or using this site you acknowledge that Petworld has no obligation to notify you of changes to the material on the site. While Petworld endeavors to keep the material on this site up-to-date, there may be errors, omissions or delays in doing so.
Petworld is not liable to any user of this site or to any other party for such errors, omissions or delays. In some cases, material on this site may incorporate or be based on views of, or information provided by, third parties.
In so far as it is permitted by applicable law and without limitation, Petworld makes no warranties or representations about this site or any material on or sent through this site as to the quality, accuracy, content, legality, completeness, merchantability and fitness for purpose of such material or that the material is free from computer viruses or other defects.
Petworld disclaims all liability in connection with use of or reliance on this site or any material on or sent through this site including, without limitation, liability for any loss or damage, however caused, resulting directly or indirectly from use of or reliance on this site or any material on or sent through it.
Third-Party Website Links
This website contains links to other websites. Linked sites are not under the control of Petworld. Petworld is not responsible for the contents of those linked sites. Without limitation, Petworld does not warrant or represent that material on linked sites, does not infringe any intellectual property rights of any person or that the linked sites are free from computer viruses or other defects.
Links to other websites should not be construed as any endorsement, approval or recommendation by Petworld of the owners or operators of those websites, or of any information products or services referred to in those websites. Petworld makes no warranties and takes no responsibility, regarding the accuracy, merchantability, fitness for purpose, or any other aspect of any material on any linked sites.
Petworld does not, and must not be taken to, authorize any infringement of any intellectual property rights contained in material on other websites, by providing links to those websites.
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
With our Frequent Buyer Program (loyalty program), when you buy 9 bags of dog or cat food from participating brands on our website, you receive a 10th bag free! Please note that the scheme is available only for a specific food from the participating brands. For more information on its policies, please visit our ‘’Frequent Buyer Program’’
You are entirely responsible for any and all activities that occur under your Account which is provided to you by Petworld. You agree to notify us immediately of any unauthorized use or any other breach of security.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Petworld use Stripe, Paypal & Recharge Payments to provide a secure, robust and reliable payment processing service. Their systems and security controls are based on current industry standards and include several layers of technology to ensure the confidentiality, authentication and integrity of information.
Privacy & Data Use
Price of Goods
The price listed on the Website (the 'Price') for Petworld products (the "Products") will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.
We deliver anywhere in Ireland and Northern Ireland for a flat rate cost of €4.90 up to 30 kg. Should your order be in excess of 30kg, we will notify you in advance of the shipping cost. Deliveries are generally dispatched on the next working day after the order has been placed, and you should receive your order within 2 – 5 working days. In the unlikely event that an item you have ordered is out of stock, we will notify you immediately to inform you of any possible delays. Additional information with regards to our delivery and returns policy can be viewed here in our ‘’Delivery & Returns’’ page.
When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organize a refund (excluding return delivery cost). If a Product is damaged or faulty please contact us and we will organize a replacement or refund.
Product Ownership & Responsibility
The Products will be your responsibility from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
Unforeseen Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).A 'Force Majeure' Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks.
Accordance with Specification
It is not practical to publish detailed specifications of all the Products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products.
If any manuals or safety instructions are provided with the Products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance.
Disclaimer of Warranties
The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
Please note that we cover Petsafe products for up to 30 days from the date of purchase only.
Limitation of Liability
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.
Proprietary Rights to Content
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you by the Website, by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
No contract will subsist between you and Petworld or any partner store of Petworld for a sale to you of any product or service unless and until Petworld or the Petworld partner store accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Petworld sends the e-mail to you (whether or not you receive that e-mail).
Modification of Terms
We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.
In addition to the terms and conditions set out above, access to documents on Petworld’s website is also subject to other terms and conditions upon which information in other forms or media is provided by Petworld to its members, for example, confidentiality requirements, and other provisions in the Regulations for each clearing system.
Petworld reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any Materials in any respect. Petworld shall have no obligation to take the needs of any User into consideration in connection therewith.
Petworld reserves the right to deny in its sole discretion any user access to this Site or any portion thereof without notice.
No waiver by Petworld of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorised representative.